Frequently Asked Questions
Common customer questions.
1. What you are selling?
ans: We are selling Elevators Parts like LOP, COP, Control panel, Harness, Backup systems, etc.
2. What is the minimum quantity that I can order?
ans: It depends on the Product quantity that has been uploaded. And you can select a single quantity as well.
3. Can I see all the products without having an account on your website?
ans: Yes, you can view all products and its description as well as download pdf files regarding products without having an account.
4. Do You provide security on our personal data?
ans: Yes, our website is SSL certified so it’s secure.
· My account questions.
1. Which account should I use to sign up?
ans: You can signup by using your email Id as well as you can use your Google account or Facebook account.
2. How can I change my password if I forgot the password?
ans: you can click on the forgot password link, by following the respective steps you can change your password.
3. Can I contact customer care without having an account?
ans: No, you can’t. you have to create an account to contact customer care.
4. Do I need to sign up for purchasing products?
ans: Yes. Without registration, you can only see the product but cannot buy it.
· Order Related questions.
1. Can I able to change my delivery address?
ans: Yes, you can add and select your delivery address whenever you are purchasing a new product
2. Can I cancel my orders?
ans: you can cancel your order until it goes for processing.
· Shipping Information
1. What is your delivery time?
ans: we will deliver our product in 1-2 days also it depends on where the delivery address is located.
2. What shipping carriers are available?
ans: DTDC
3. What countries do you ship to?
ans: Currently we are only providing in India.
· Product customization
1. What type of customization do you offer?
ans: we provide logo customization on the product. also, we provide a selection of colors and sizes.
2. Will my product look exactly like the preview?
ans: yes
3. What kind of image format do you support for uploads?
ans: We provide logo customization on products for view purposes on the Inditech-Online portal for that you have to upload JPEG or PNG format Images. After previewing and finalizing the image, you have to upload that customize product image as well as the original CDR file of the logo image.